What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
What are cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
How to contact us
How to contact the appropriate authorities
1. What data do we collect?
Bounce Nation collects the following data: name, email address, address, phone number and IP address, cookies, telephonic communications, CCTV footage and pictures.
2. How do we collect your data?
You directly provide Bounce Nation with most of the data we collect. We collect data and process data when you:
-Register online or complete forms, such as making a booking or completing a waiver.
-Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
-Use or view our website, via your browser’s cookies.
From time to time we will take photos in the Bounce Nation park and some participants might be captured in these photos. When such activity is taking place, you will be notified and have the right to refuse the use of any such images by Bounce Nation.
We may monitor and record communications with you such as telephone calls, for example. These forms of communication can be used for quality assurance, training, fraud preventions and compliance.
We have CCTV cameras on our premises for the purpose of crime prevention and for health and safety reasons and these can often capture participants.
3. How will we use your data?
Bounce Nation collects your data so that we can:
-Process your order.
-Email you special offers, on other services we think you might like.
-Prevent crime, fraud and for compliance.
-We would also use data for health and safety reasons as well as training and quality assurance.
If you agree, Bounce Nation will share your data with our partner companies such as digital marketing agencies.
When Bounce nation processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.
4. How do we store your data?
Bounce Nation securely stores your data at secure shared servers based in South Africa.
Bounce Nation will keep your data, including name, email address, address, phone number, IP address, cookies, telephonic communications, CCTV footage and pictures for a period not exceeding 50 years. Once this time period has expired, we will delete your data by wiping it from all online records.
Marketing at Bounce Nation would like to send you information from time to time, about our services, that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out later.
You have the right, at any time, to stop Bounce Nation from contacting you for marketing purposes or giving your data to other members of the Paradise Ventures Group.
5. What are your data protection rights?
Bounce Nation would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Bounce Nation correct any information you believe is inaccurate. You also have the right to request Bounce Nation to complete information you believe is incomplete.
The right to erasure — You have the right to request that Bounce Nation needs to erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Bounce Nation restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Bounce Nations processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Bounce nation transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact us at our email email@example.com
6. What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information visit allaboutcookies.org
Keeping you signed in
Understanding how you use our website
Track how you use the site
We may also join this behavioural data with other data sources
We use these cookies to improve our website’s service and marketing efforts
8. What types of cookies do we use?
There are several different types of cookies, however, our website uses:
e Functionality – Bounce Nation uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
e Advertising — Bounce Nation uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Bounce Nation sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
9. How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
10. Privacy policies of other websites
12. How to contact us
Email us at: firstname.lastname@example.org
13. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Bounce Nation has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
All their details can be found here: ico.org